FAQ

Tiers & Subscriptions

  • No, but we strongly recommend it. A free consultation allows us to learn about your nonprofit’s goals and recommend the right service tier. If you choose to purchase without a consultation, we reserve the right to clarify the scope and deliverables by email before work begins.

  • You may begin with a free consultation where we will suggest a service tier based on your needs and prepare a draft proposal. You can then purchase one-time services or sign up for a discounted subscription directly through our website. After purchase we will follow up by email within two to three business days to confirm deliverables, outline next steps, and invite you to schedule any included planning meetings.

  • Each service tier represents a different level of support and the approximate amount of work involved. As a guideline, Bronze generally involves around ten hours of work, Silver about twenty, and Gold approximately thirty. These numbers are provided only as an illustration of scope and support and are not guaranteed hourly allocations. We charge flat fees rather than hourly rates, so the time invested may vary slightly depending on your organization’s needs.

  • Yes. You may cancel at any time before your next billing date either by logging into your account or by emailing us at least seven calendar days prior to renewal. Processed charges are non-refundable. Each subscription is valid for thirty days and included services do not roll over.

Deliverables & Workflow

  • Planning meetings are strategy sessions included with your plan and may be used for goal-setting, feedback, or reviewing drafts. Bronze includes one planning meeting per month, Silver includes two, and Gold includes three. These meetings are optional and clients who prefer to communicate primarily by email are welcome to do so.

  • Each tier includes example services such as grant proposals, funder research, and submission support. Specific deliverables are confirmed in writing before work begins and tailored to your nonprofit’s goals. Subscription clients will receive a short monthly email summarizing the planned deliverables and may request specific services on a rolling basis. If no objections are raised within two business days, we move forward as outlined. Deliverables must be reviewed within seven calendar days of completion and if no revisions are requested the work will be considered final.

  • Timelines vary depending on complexity and on how quickly you provide required information such as budgets and organizational documents. We will provide an estimated timeline when confirming deliverables. If delays exceed thirty days because necessary materials are not provided, the project may be terminated without refund.

  • No. We cannot guarantee awards or donor commitments. Summit Grant Writing does not work on a commission basis. We adhere to the Association of Fundraising Professionals (AFP) stance on compensation, which holds that commission-based payment is considered unethical and undermines the integrity of the philanthropic process.

Payments & Policies

  • Payment is due at checkout through the Company’s website by default, and all sales are final and non-refundable. We accept credit cards, Apple Pay, Google Pay, and ACH via the website. Typically, no work will begin until the agreed initial payment is received.

    Alternative payment methods or schedules (such as retainers or installment plans) may be arranged if agreed upon in writing through a separate contract. Physical payments (cash, paper checks, money orders) are strongly discouraged but may be considered if absolutely necessary. For clients working under a separate written agreement (e.g., retainer contracts), payment terms outlined in that agreement take precedence over website checkout terms.

  • Yes. All client information, including budgets, grant drafts, and fundraising strategies, is kept confidential and used only to deliver agreed services. Please see our full Privacy Policy for details.

  • Our Terms of Service are available at any time on our website and you will be asked to review and agree to them during checkout.

  • You can email us anytime at summitgrantwriting@gmail.com or visit our Contact page and we will be glad to help.